Carer Gateway
Carer Gateway Support Services
Caring for someone with a disability, chronic illness, or age-related condition is meaningful work, but it takes a toll. The Carer Gateway program provides free, government-funded services specifically designed to support unpaid carers across Australia. Velocity Support Services delivers Carer Gateway services throughout Ipswich, Brisbane, Gold Coast, Logan, and Toowoomba, helping carers access the support they need to sustain their role without burning out.
Whether you have been caring for someone for years or are new to the role, Carer Gateway offers practical tools, professional guidance, and structured respite so you can look after yourself while looking after someone else.
Carer Gateway Services Available Through Velocity
Our Carer Gateway support is tailored to the practical and emotional needs of unpaid carers.
Services include:
- Counselling and emotional support
- Peer support and carer networking
- Coaching to build carer skills and strategies
- Planned and emergency respite care
- Help navigating service systems and funding options
- Support to manage carer stress and prevent burnout
- Connections to local support groups and resources
How We Support Carers at Velocity
Respite That Gives You a Genuine Break
Planned respite means you can step away knowing your loved one is in capable, experienced hands. Emergency respite is also available when unexpected situations arise.
Coaching for Real-Life Situations
Our carer coaching addresses the practical challenges you face every day, from managing difficult behaviours to setting boundaries and asking for help.
Professional Counselling When You Need It
Caring can be isolating. Our counselling services provide a safe, confidential space to process the emotional demands of your caring role.
Connected to a Broader Support Network
We link you with peer support groups, local services, and practical resources so you are not navigating the caring journey alone.
Common questions.
What is Carer Gateway?
Carer Gateway is a free Australian Government program that provides practical support, counselling, respite, and skill-building services for unpaid carers of people with disability, chronic illness, or ageing-related needs.
Am I eligible for Carer Gateway services?
If you provide unpaid care and support to a family member or friend with a disability, medical condition, mental illness, or age-related frailty, you are likely eligible. Contact our team to discuss your situation.
Is Carer Gateway free?
Yes. Carer Gateway services are fully funded by the Australian Government at no cost to carers.
Where does Velocity deliver Carer Gateway services?
We provide Carer Gateway support across Ipswich, Brisbane, Gold Coast, Logan, Toowoomba, and surrounding areas in South East Queensland.
Can I access respite through Carer Gateway?
Yes. Planned and emergency respite is available through the program, giving you time to rest, attend appointments, or take care of your own health and wellbeing.